Refund & Exchange Policy

At BanoKids, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Exchange Policy below.

Return & Exchange Eligibility

To qualify for a return or exchange:

  • The product must be unused, unopened, unworn (if applicable), and in its original packaging.

  • The product must be returned with all accessories, tags, manuals, and original invoice.

  • Return or exchange requests must be submitted within 14 days of receiving the parcel.

  • Products returned in damaged, used, washed, altered, or incomplete condition may not be accepted.

Non-Returnable & Non-Exchangeable Items

Products that have been used, opened, damaged after delivery, or are not in their original condition and packaging may not be eligible for return or exchange. Certain items may also be excluded from returns due to hygiene and safety considerations. Sale and promotional items may not qualify for return, exchange, or refund. 

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery with clear photos of the product and packaging. After verification, we will arrange a replacement or suitable resolution.

Return Shipping

  • Customers are responsible for returning merchandise through a traceable courier service or registered post at their own expense.

  • Shipping charges paid during the original order are non-refundable.

  • We recommend keeping the courier tracking number until the return process is completed.

Refund Process

  • Refunds will be processed after the returned product has been received and inspected.

  • Approved refunds will be issued within 7–10 working days.

  • Refunds will be made through the original payment method where applicable, or through an agreed alternative method.

How to Return or Exchange an Item

Step 1: Repack the Product

Securely pack the item in its original packaging and include a copy of the invoice. Please mention the reason for return or exchange.

Step 2: Contact Us

Before shipping the product, contact our customer support team to receive return instructions.

BanoKids Customer Support

WhatsApp / Phone: +92 329 7810007

Email: banokidsofficial@gmail.com

Please clearly label the package as "Return Item" to avoid any delays or inconvenience during processing.

Need Help?

For any questions regarding returns, exchanges, or refunds, please contact us:

WhatsApp / Phone: +92 329 7810007

Email: banokidsofficial@gmail.com